Terms of Service

§1. General Provisions

These Terms of Service define the rules and conditions for using services provided by OFFDIGITAL Sp. z o.o. with its registered office in Warsaw, entered in the Register of Entrepreneurs of the National Court Register. The Terms constitute an integral part of the agreement concluded between OFFDIGITAL and the Client. Please read these Terms carefully before using our services. Placing an order for services means acceptance of the provisions of these Terms.

§2. Definitions

Terms used in these Terms of Service mean:

• Service Provider — OFFDIGITAL Sp. z o.o. z siedzibą w Warszawie
• Service — digital detox service provided by OFFDIGITAL, including organization of regenerative retreats, transportation, and program support
• Client — legal entity, organizational unit without legal personality, or entrepreneur entering into an agreement with the Service Provider
• Participant — employee or associate of the Client who participates in a digital detox retreat
• Retreat — organized stay at an OFFDIGITAL partner location, including accommodation and digital detox program

§3. Scope of Services

OFFDIGITAL provides comprehensive services in the organization of digital detox programs for companies and organizations. The scope of services includes in particular:

• Organization and coordination of digital detox retreats for corporate employees
• Individual program planning taking into account the organization's needs
• Provision of door-to-door transportation for participants (depending on the selected package)
• Consulting and support in implementing wellbeing programs
• Preparation of aggregate reports on program implementation (anonymized data)

§4. Booking Rules

Service reservations are made through the contact form on the website, email, or telephone. After receiving an inquiry, we will present an offer tailored to the Client's needs. Booking requires acceptance of the offer and cooperation terms.

Booking confirmation is made upon OFFDIGITAL receiving acceptance of the offer via email and — in the case of first cooperation — after signing a framework agreement. The Client receives booking confirmation at the specified email address.

§5. Client Obligations

The Client using OFFDIGITAL services undertakes to:

• Provide true and current contact data and information necessary for service provision
• Make timely payments in accordance with the terms specified in the agreement
• Inform participants about the rules of stay at OFFDIGITAL partner locations
• Immediately inform OFFDIGITAL of any changes that may affect service provision

§6. Payment Terms

Detailed payment terms are determined individually in the agreement with the Client. The standard payment term is 14 days from the VAT invoice date, unless otherwise agreed by the parties. For subscription-based cooperation, payments are made according to the schedule specified in the agreement.

We accept bank transfer payments to the account indicated on the invoice. Invoices are issued electronically and sent to the email address provided by the Client.

§7. Cancellation and Booking Withdrawal

The Client has the right to cancel a booking under the following terms:

• Free cancellation — up to 48 hours before the planned departure date of the participant
• Cancellation with partial fee (50% of value) — between 48 and 24 hours before departure
• No-show without prior cancellation — full fee for the booked retreat

§8. Liability

OFFDIGITAL makes every effort to ensure the highest quality of services provided. We are liable for proper performance of services covered by the agreement. OFFDIGITAL's liability for non-performance or improper performance of the agreement is limited to the value of the ordered service.

OFFDIGITAL is not liable for damages resulting from: (a) force majeure; (b) actions or omissions of the Client or participants; (c) failure to provide or provision of false information by the Client; (d) circumstances for which partners (e.g., accommodation facilities) are responsible.

§9. Complaints

Complaints regarding services provided should be submitted in writing (email, letter) within 14 days from the end of the service. A complaint should include: Client data, description of the complaint subject, date of the event, and expected resolution method.

OFFDIGITAL processes complaints within 14 business days from receiving a complete complaint. If additional information is required, the deadline runs from the date of receiving complete data. The Client will be informed of the complaint resolution via email.

§10. Changes to Terms

OFFDIGITAL reserves the right to make changes to these Terms. Clients will be informed of any changes at least 14 days in advance via email. Changes do not apply to services ordered before the amended Terms come into effect.

§11. Governing Law and Dispute Resolution

These Terms are governed by Polish law. The parties will endeavor to resolve any disputes arising from agreements concluded under these Terms amicably. In the absence of agreement, disputes will be resolved by the common court having jurisdiction over the Service Provider's registered office.

§12. Final Provisions

In matters not regulated by these Terms, Polish law shall apply, in particular the Civil Code. If any provision of the Terms is found to be invalid or unenforceable, the remaining provisions shall remain in force. The Terms come into effect on the date of publication on the website.